Privacy Policy
Cookie Policy
Terms of Use
Accessibility
V1 Community Terms and Conditions
Last Updated: July 8, 2022
This Privacy Policy describes how Vuori, Inc., 2320 Faraday Ave, Suite 201, Carlsbad, CA 92008, USA and our subsidiaries (collectively, "Vuori," "we" or "us") collect, use and share personal information about you and the choices that are available to you with respect to our handling of your information. This Privacy Policy applies to personal information we collect when you interact with us online (e.g., through our website or other online products and services) or offline (e.g., when you shop in our stores or interact with customer support) or otherwise interact with us as described below. Our online and offline services and interactions with you are collectively referred to as "Services" in this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. In some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our personal information practices and the choices available to you.
By interacting with us, accessing and using our website or submitting information to us, you agree and consent to us collecting, using, disclosing and sharing your personal information in accordance with this Privacy Policy.
We collect personal information you provide directly to us. For example, we collect personal information when you use our websites; provide product reviews; shop in our stores; call us on the phone; create an online account; sign up to receive our emails; request a catalogue; participate in a sweepstakes, contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for and/or participate in our loyalty program; apply for a job; or otherwise communicate with us.
The types of personal information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other personal information you choose to provide.
In some cases, we may also collect personal information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wishlist" or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
We automatically collect certain personal information about you when you access or use our Services or shop in our stores, including:
We may obtain personal information about you from other sources and combine that with information we collect about you. For example, we collect personal information from the local postal services’ national change of address databases to verify and update mailing addresses. In addition, if you interact with us on social media, we will also collect personal information about you from those interactions.
PERSONAL INFORMATION WE DERIVE
We may derive personal information or draw inferences about you based on the other types of personal information we collect. For example, we may infer your location based on your IP address, or that you are interested in purchasing a certain type of clothing based on your browsing behaviour on our Services.
USE OF PERSONAL INFORMATION
We may use personal information about you for various purposes, including to:
SHARING OF PERSONAL INFORMATION
We may share personal information about you as follows:
We allow our e-commerce partner, Global-E US, Inc. (based in New York, U.S), to directly collect personal information from you for the purposes of facilitating ordering and shipping internationally. This information collected by this e-commerce partner will be treated in accordance with their privacy policy. For more information about Global-E’s privacy practices, see Global-E Privacy Policy.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
ADVERTISING AND ANALYTICS
We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect personal information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This personal information may be used by us and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioural advertising purposes, please visit Opt Out Network Advertising and About Ads. European users may opt out of receiving targeted advertising by visiting Your Online Choices. Please note that you need to renew this choice on each device and browser you use to access our Services.
We may also work with third parties (such as Facebook and Instagram) to serve ads to you as part of a customised campaign on their platforms. If you prefer not to see customised ads from us, you can usually opt out by changing your account settings or preferences on such platforms.
DATA RETENTION
Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the business purposes, such as processing the personal information collected and any other permissible, related purpose, and legal purposes. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.
CHILDREN
We do not, in providing the Services, knowingly collect personal information from children. If you have reason to believe that a child has provided personal information to us via the Services, please contact us, and we will endeavour to delete that personal information from our databases.
SECURITY
The security of your personal information is important to us. We have taken reasonable steps to safeguard the personal information under our control against unauthorised access, disclosures and other similar risks. Access to your personal information is restricted to those parties who need to know such personal information in relation to the purposes specified in this Privacy Policy.
YOUR CHOICES
If you would like to withdraw your consent to any use of your personal information as set out in this Privacy Policy or obtain access or make corrections to your personal information, please write to support@vuoriclothing.com.
If you withdraw your consent to any or all use of your personal information, depending on the nature of your request, we may not be in a position to provide services to you or continue our contractual relationship with you.
Please note that the withdrawal of your consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
You may update, correct or delete certain information stored within your online Vuori account at any time by logging into your account and navigating to the “My Account” page. To delete your online account, please write to support@vuoriclothing.com. Note that if you request to delete your account, we may retain certain personal information (such as transaction information) as required by law or for legitimate business purposes. We may also retain cached or archived copies of personal information about you for a certain period of time. If you have other questions about your account, please “Contact Us.”
We generally rely on personal information provided by you. In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal information. Please update such information by logging into your online Vuori account at any time by logging into your account and navigating to the “My Account” page or writing to us at support@vuoriclothing.com.
You can opt out of receiving promotional communications from us at any time by doing the following:
Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. For more information, please see our Cookie Policy.
Vuori is headquartered in the United States and we process and store the information we collect from you, regardless of your location, in the U.S. If you are based outside the U.S., we transfer your personal information to, and process your personal information on, servers located in the U.S., a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction. Such transfers and processing of your personal information are necessary to provide our Services. By interacting with us, accessing and using our website or submitting information to us, you agree and consent to such overseas transfer of your personal information as set out in this Privacy Policy.
We provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, or by executing appropriate contractual clauses or entering into binding corporate rules.